The One Thing We Can Count On – Change – A Changing Market

The Internet and social media, have changed so much about our businesses and the market(s) we sell to, no matter which one(s) they are.  Adapting to the changes is the key to being able to survive in the future.  I have seen four business environment changes (ice age type changes) in my adult life (the 4^th being the current one).  Some companies survived because they were adaptive through entrepreneurship (dictatorship) control; some companies survived by refining their business model, sometimes through brute force and several mistakes until they get it right; sometimes the survivor was just a new entrepreneurial opportunists.

The natural tendency of change is towards chaos. It is imperative to focus efforts towards the vision. It is almost impossible that any complex change can be managed with any rigid structure and then deliver successful results - for change to succeed, frequent adjustments must be made – a fluid plan (of course, there are several MBAs and consultants, who have never done, who will tell me differently).

The art of success and management is to create harmony, order and direction from chaos.

Bob Leonard
561-371-4113 (Call My Cell)
512-593-8830 (in Austin)

EDDM is a services provided by all LightsOn / Time4 offices.

 Connect to me on LinkedIn

www.linkedin.com/in/robertleonard5699

Follow me on Twitter

@T4Leonard 

Add me to Your Google+ Circles

https://plus.google.com/+RobertLeonard5699/about 

The 1st Step in Re-Urbanization - Ahead of the Sharp Curve - Buy Local

Part of the re-urbanization of this country is going to be driven by the Buy Local initiatives happening everywhere.  Buy Local initiatives will eventually emphasize a "Net Better" - Price competitive, better service and better products.

Buy Local will take much more than just saying "buy local"; it is much more than a lip service trying to get locals to stay in town rather than going to the malls or online. It is going to take collaborative efforts by local commerce and local politicians working together as well as educating their community.  Buy Local must become a destination. Buy Local must be price and service competitive.  Buy Local will require an online presence of products and services like many grocery stores are trying today.  As a matter of fact, a good Buy Local model will require all the exact products and services that a shopping mall provides to ensure success - plus more - educating the community on why Buy Local is good for them.  This is not an option, this is a must and will happen - it is just going to be a matter of who recognizes this first and takes advantage of the opportunity most.

SOURCE: Civic Economics - "Local Works!".
Commissioned by Local First.
According to an independent study commissioned
by Local First and conducted by Civic Economics,
approximately 73% more money stays in West Michigan
when consumers choose locally owned and
independent businesses.
By supporting locally owned businesses over their
national competitors, we are supporting our community:

Buy Local initiatives will require:

• Collaborative Advertising
• Collaborative customer sharing (being close together or easily cross accessible).
• Being price competitive with the Internet retailers.
• Collaboratively educating the community on "Local".
• reduced energy
• local jobs
• higher and broader tax base
• better schools
• better roads
• a safer community
• face-to-face service
• less travel time - more leisure time

Even the United States Postal Service (USPS) is getting into the Buy Local game; it's EDDM program and service, possibly its final encore, favors local business and does such at both a price and service level that its competitors cannot match.  EDDM targets local; as finite as an individual mail route (imagine real estate agents, the 500 homes around the one you are selling). - I have wondered if the USPS knew this upfront or was it just an unexpected by-product of their initiatives..

It takes collaborative efforts in development, entertainment and advertising. This makes "Local" a destination; it makes "Local" the mall.  Some places were created with this in mind (though upscale) like West Palm Beach, Florida's CityPlace.  Some places were converted such as Boulder, Colorado's Pearl Street Mall.

What we will end up with is "self sustaining communities" - a topic in vogue in both political and academia worlds.

Where the Money Goes in Growing Small Businesses - Not to Easy Street

Small businesses have several phases  they go through in their early years much like a puppy or a child.  Each of these phases present different challenges and a different understanding of the numbers as they happen.  I am assuming a successful business startup here; success does not mean Easy Street, it simply means we have a product / service to sell that actually does sell at more than it costs and the business has cash flow.

The first feeling in a successful business startup is truly amazing (remember my definition of  "successful business startup") - the selling - the making of 'all the money' - the satisfaction of  'doing something good' and making the world a better place (seriously).  We feel 'in-the-money' as we are making money for each of the process elements of the product / service.  We feel the 'Magic' and want to do it more - the same feelings we get when we win at a casino (except you are betting on yourself) - you can taste winning.!.  Welcome, you are now an Entrepreneur.

Then the business grows - we have a product that people want and we can sell it.  The results though are not quite what we expect - twice the sales do not generate twice the personal income.  Additionally, we hit some stumbling blocks - all of a sudden we have employee issues, sick days, differences in throughput and a lower commitment than we ourselves have as owners - don't try to pretend this does not exist but also don't let this consume all your time and focus.  Sometimes we think we need to adjust prices to compensate for the additional costs - in reality there are no additional costs - those costs are simply not going to the entrepreneur anymore - you are not getting paid to clean the toilet anymore; someone else is.

Remember: Price has nothing to do with costs except

that it must be higher than cost to be in an ongoing business.

 

Assuming we can get beyond making a lower percentage on sales (maybe even less money), we then run into the next entrepreneurial stumbling block - hiring sales people.  They will never be as good as you and they are motivated by money, not your businesses success (normally).  This is the point where the entrepreneur must become more of a manager then entrepreneur.  This is difficult as the business is the entrepreneur's child.  Success here has more to do with building an asset and creating wealth than making more money.  What I tell business owners, that are lucky enough to reach this point, is that they will now feel forever broke as they continue to build the asset (the business).  This is one of the most difficult things to comprehend in small business.  They ask, "when I did one, I made $110K/year; now that I am doing 15 why am I only making $130K/year?"

What many entrepreneurs fails to realize is, if they stepped back from the business, they would still make $110K/year and they now have an asset generating cash flow and profits.

Bob Leonard
561-371-4113 (Call My Cell) 

 Connect with me on LinkedIn 
www.linkedin.com/in/robertleonard5699
 Follow me on Twitter 
@T4Leonard
 Add me to Your Google+ Circles
 https://plus.google.com/+RobertLeonard5699/about 

Where the Money Goes in Growing Small Businesses - Small Business Week

Small businesses have several phases they go through in their early years much like a puppy or a child.  Each of these phases present different challenges and a different understanding of the numbers as they happen.  I am assuming a successful business startup here; success does not mean Easy Street, it simply means we have a product / service to sell that actually does sell at more than it costs and the business has cash flow.

The first feeling in a successful business startup (remember my definition of  "successful business startup") is truly amazing - the selling - the making of 'all the money' - the satisfaction of  'doing something good' and making the world a better place (seriously).  We feel 'in-the-money' as we are making money for each of the process elements of the product / service.  We feel the 'Magic' and want to do it more - the same feelings we get when we win at a casino (except you are betting on yourself) - you can taste winning.!.  Welcome, you are now an Entrepreneur.

Then the business grows - we have a product that people want and we can sell it.  The results though are not quite what we expect - twice the sales do not generate twice the personal income.  Additionally, we hit some stumbling blocks - all of a sudden we have employee issues, sick days, differences in throughput and a lower commitment than we ourselves have as owners - don't try to pretend this does not exist but also don't let this consume all your time and focus.  Sometimes we think we need to adjust prices to compensate for the additional costs - in reality there are no additional costs - those costs are simply not going to the entrepreneur anymore.

Remember: Price has nothing to do with costs

except that it must be higher than cost to be in an ongoing business.

Assuming we can get beyond making a lower percentage on sales (maybe even less money), we then run into the next entrepreneurial stumbling block - hiring sales people.  They will never be as good as you and they are motivated by money, not your businesses success (normally).  This is the point where the entrepreneur must become more of a manager then entrepreneur.  This is difficult as the business is the entrepreneur's child.  Success here has more to do with building an asset and creating wealth than making more money.  What I tell business owners that reach this point is that they will now feel forever broke as they continue to build the asset (the business).  This is one of the most difficult things to comprehend in small business.  They ask, "when I did one, I made $110K/year; now that I am doing 15 why am I only making $140K/year?"

What the entrepreneur fails to realize is, if they stepped back from the business, they would still make $110K/year as they now have an asset generating cash flow and profits.

Bob

Buy Local - Ahead of the Sharp Curve - The 1st Step in Re-Urbanization

Part of the re-urbanization of this country is going to be driven by the Buy Local initiatives happening everywhere.  Buy Local initiatives will eventually emphasize a "Net Better" - Price competitive, better service and better products.

One of many Buy Local initiatives
in Maine near the Time4 offices.

Buy Local will take much more than just saying "buy local"; it is much more than a lip service trying to get locals to stay in town rather than going to the malls or online. It is going to take collaborative efforts by local commerce and local politicians working together as well as educating their community.  Buy Local must become a destination. Buy Local must be price and service competitive.  Buy Local will require an online presence of products and services like many grocery stores are trying today.  As a matter of fact, a good Buy Local model will require all the exact products and services that a shopping mall provides to ensure success - plus more - educating the community on why Buy Local is good for them.  This is not an option, this is a must and will happen - it is just going to be a matter of who recognizes this first and takes advantage of the opportunity most.

SOURCE: Civic Economics - "Local Works!"
Study, 2008. Commissioned by Local First.
According to an independent study commissioned
by Local First and conducted by Civic Economics,
approximately 73% more money stays in West Michigan
when consumers choose locally owned and
independent businesses.
By supporting locally owned businesses over their
national competitors, we are supporting our community:

Buy Local initiatives will require:

• Collaborative Advertising
• Collaborative customer sharing (being close together or easily cross accessible).
• Being price competitive with the Internet retailers.
• Collaboratively educating the community on "Local".
• reduced energy
• local jobs
• higher and broader tax base
• better schools
• better roads
• a safer community
• face-to-face service
• less travel time - more leisure time

Even the United States Postal Service (USPS) is getting into the Buy Local game; it's EDDM program and service, possibly its final encore, favors local business and does such at both a price and service level that its competitors cannot match.  EDDM targets local; as finite as an individual mail route (imagine real estate agents, the 500 homes around the one you are selling). - I have wondered if the USPS knew this upfront or was it just an unexpected by-product of their initiatives..

Buy.Eat.Live.Local.

This is what Time4 / LightsOn's Buy.Eat.Live.Local. publication helps to address. The theme / affinity is your hometown.

It takes collaborative efforts in development, entertainment and advertising. This makes "Local" a destination; it makes "Local" the mall.  Some places were created with this in mind (though upscale) like West Palm Beach, Florida's CityPlace.  Some places were converted such as Boulder, Colorado's Pearl Street Mall.

What we will end up with is "self sustaining communities" - a topic in vogue in both political and academia worlds.

Followup on "Who Me, Who Three - Fixing the Local Print Business" Can the Local Printer Survive?

 There is an economy of scale that the local quick printer (franchise or independent) needs to have to survive.  Read my blog entry "Who Me, “Who Three” - Fixing the Local Print Business", it will provide some further background and insight.

The local printer's first issue is utilization of assets which means increasing it's business.  Since they have higher end and more capable equipment than the new competition (office product stores and postal stores), they have a bigger financial mouth to feed.  Reduced copy business revenue and traffic and then losing some of the higher end business to online printers has made this difficult and their future questionable. It will require some aggressive creativity for these businesses to continue as an ongoing entity.

The local printer needs to aggressively network to two groups, the graphic designer and the local postal stores and signing them up as partner/affiliates (sound familiar).  This will require very attractive commissions be paid to the partners; so attractive that they wont want to do it with anyone else.  As it is said in the venture capital business, "Do you want to own a percentage of something or 100% of nothing".  It's a strong argument.  This is one of those areas where I can tell everyone the answer, and for one reason or another (can't execute, too busy, don't have talents beyond retail, etc), its doesn't happen. Let's just say they need to begin to collaborate with each other more aggressively.

The franchisors should be all over this as they need to help (save) their franchisees.  BetaGraphics (our make believe franchisor) needs to do more than educate, but actually push their local franchise into partnering with local graphic artists and postal stores, basically offering satellite franchises (BizOps) and relationships to the local BetaGraphics.  These people are looking for a solution that the local quick printer has.

What you read is the why our business model at LightsOnGraphics exists.  A player needs to unify the fragmented local market or the local market will ultimately disappear causing everyone to lose; quality will suffer (as it already is) and prices will ultimately rise.

Bob Leonard
561-371-4113

Talk - Demo - Talk - Demo, etc... and Loving It

 I am enjoying the reception and feedback I am getting from postal stores as we prep to sign up our second phase of "BetaLocals".  They so clearly understand new business opportunities and the value of a referral and a customer.

The biggest obstacle seems to be developing an understanding of collaborative relationships and marketing as well as collaborative branding and collateral.  Read our thoughts on collaboration and then what the local printer needs to do.  Learn a little more about collaboration at Wikipedia.

The print stores are going to be a different animal as we start to roll that out in a couple weeks.  Because of the tightly reined in and restrictive UFOCS, we may have to limit our sales effort to the franchisors.  The "why's" on why they should will be the subject of a forthcoming blog entry.

Bob

Who Me, “Who Three” - Fixing the Local Print Business – Part Three

Just in case you did not read the last blog entry, “Who Three” is the franchise local printer and the independent local printer.  Forget for a moment that this group is the second of the target markets as the obvious (IMO) is explained here.

Why does the local printer need to collaborate with printers in other local areas?  Then, why do they need to become part of the LightsOn network to do so?

The local printer can't compete alone with the online companies like Vistaprint, PSPrint, Over Night Prints, etc, etc, etc.  Why?  Very simply those companies have invested heavily in Pay-Per-Click and SEO marketing for their online sites.  Pay-Per-Click has lower cost of entry but has costs for every click through to your site.  SEO has high development and maintenance costs but minimal to no cost per click. Both are very complex and expensive and are a game of numbers.  In addition, when many many try alone, they simply end up being noise in the search.

The first step is to collaborate with other companies that are providing copy/print/graphic services; not only local to you, but local everywhere.  Regretfully, this is much more than providing a franchise website - just ask yourself how much business you get from that website; is ZERO the right answer?  Maybe this website thingy doesn't work.  Ask Vistaprint...

LightsOnGraphics.com has been built, from day one, as a site for collaboration with the objective of taking back and to stop the encroachment of that business that Vistaprint is taking from the local print service provider.  Our expertise in print, SEO and collaborative systems will make print local again and make you locally, the printer again.

The second step is to collaborate locally with other service providers.  Local printers need to recruit local graphic designers, web designers and advertising companies; there are many locally everywhere.  Make what you perceive as competition today, your sales rep tomorrow.  Collaborate with them a variety of products and services that let them make more money as well as you make back some of what you are currently losing.  This will take some proactive marketing, sales and networking.  Franchisors - make these non-retail mini-franchises (biz-ops) around your franchises - Please - Steal This Idea.!.!.!

Our objective at LightsOn is not to move your business to our website.  When a client calls you from the our LightsOnGraphics.com website (I include you in "our") we strongly suggest you provide the service and sell that customer directly, bypassing the LightsOn site.  Our objective is not to get your foot traffic, but to get the traffic you are losing to online.

Take a look at our affiliate information, how we protect you, your client and your territory.  We are taking back business, not taking your business.

Next, "Who Four" - why local postal stores may be the local graphics shop of tomorrow.

Thanks again for reading

Bob

561-371-4113

The One Thing We Can Count On – Change – A Changing Market – Case Study Chapter One

The Internet has changed so much about our businesses and the market(s) we sell to, no matter which one(s) we are in.  Adapting to the changes is the key to being able to survive in the future.  I have seen four business environment changes (ice age type changes) in my adult life (the 4^th being the current one).  Some companies survived because they were adaptive through entrepreneurship (dictatorship) control; some companies survived by refining their business model, sometimes through brute force and several mistakes until they get it right and then sometimes the survivor is just new entrepreneurial opportunists.

The natural tendency of change is towards chaos. It is imperative to focus efforts towards the vision. It is almost impossible that any complex change can be managed with any rigid structure and then deliver successful results - for change to succeed, frequent adjustments must be made – a fluid plan (of course, there are several MBAs and consultants, who have never done, who will tell me differently). The art of success and management is to create harmony, order and direction from chaos.

I (the opportunist) am going to create a series of blog entries (my business plan) defining an opportunity (the changed market) in the local printing business.  I expect this to be both fun and rewarding to all the Time4 and LightsOn offices.  It’s somewhat complex (the opportunity) so I’ll be documenting my hypothesis and tests in small chunks.

I have been nurturing these ideas with the Time4 offices for the last six months and have started rolling out different segments.  The first was (and continues to be) establishing an SEO presence in the markets being targeted – success – we have 1^st page Google presence nationally in several specific product searches – sometimes two, sometimes three, and a few times four different positions in the Top 10.  Maybe we should have been in the SEO business – NOT – way too much incompetent noise.